UAE Technician’s home has developed a range of Microsoft Support services that will meet the peculiar needs of every type of business, from small and medium to large organizations, from end-to-end professionals to end users.
Just as with large structures, UAE Technician needs mission Microsoft Support Dubai. Unlike the first, however, the latter often do not have the resources needed to prevent or solve the difficulties. Microsoft is therefore offering an offer to address the different issues that can be posed to the different types of users.
The UAE Technician has more than 10 years experience, addresses the issues that businesses may encounter in using Microsoft technologies in a responsive (proactive or proactive) way (to avoid a problem). As the manager points out, “Microsoft has customer segments that are characterized by different needs, and for this reason, support services are structured to meet specific requests made by those who buy a game or from large industrial groups that rely on part of our business infrastructure on our technology.
In UAE Technician, the offer is divided into personal areas, addressed to end users (also thanks to the Personal Online Support site) and Professional, a set of specific services dedicated to IT professionals, consultants, developers, and Microsoft Certified Solution Providers. Consultancy is provided on a yearly telephone or web service contract, or for individual requests that can be purchased when needed. ” In the first case – continues the manager – free professionals or, in any case, end users, they also include in the cost of the product the possibility of requesting two technical interventions not attributable to defects in the product, provided in a free form>. Coverage covers all band products, from Office to basic platforms. Additional incidents are provided for a fee, based on a specific price table. “What drives us – continues Boccadamo – is the will to loyalty the customer. The risk we run is that if the latter did not succeed in running the product purchased, as it was set, it would surely leave our This is why we offer reactive and proactive services to ensure functional solutions.
For Personal and Professional bids, interventions occur after the problem occurs, though, for the second area, Microsoft is focusing on prevention. Professional support for integrators and system administrators provides assistance in installing and maintaining Microsoft-based applications, products and tools. The package, the cost of which varies depending on the product purchased, includes telephone or online phone calls and site visits, even in partnership with partners.
The UAE Technician Microsoft Support program
Always following the goal of ” ensuring reliability, manageability, and supportability of solutions , as Boccadamo explains, Microsoft has launched TechNet, an information and technical information program on the most relevant and innovative issues in its technology offering, which wants to be a true and TechNet Subscription and TechNet Plus are, in fact, support tools distributed in Cd Rom, addressed to those IT professionals who are concerned with designing and optimizing corporate information systems, network management and databases , integration of environments, application development, training and support for users.
Their development aims to ” drive learning – concludes the manager -giving customers the ability to grow at the level of competence and to solve problems independently. In fact, it is in our interest to train users to increase customer satisfaction. As part of the offer, proactive activities and customized workshops are provided, as well as the transposition of the knowledge created within our division. This is the case with Msdn Subscriptions, a service through which you can receive monthly information about latest programming, software, and tools. Subscribers also have updates, service packs, selected beta versions, and new releases released during the year.